How Phoenix built a continuous improvement engine
Take a closer look at the day-to-day reality of Phoenix’s Lean transformation in this behind-the-scenes feature. Filmed on-site at their Birmingham depot, this video showcases the human side of improvement — the team members, the culture shift, and the everyday actions that fuel operational excellence.
See how the principles of Daily Kaizen, Mission Control, and Visual Management come to life on the ground.
ABOUT THE COMPANY
Phoenix UK
PHOENIX UK Group is a leading healthcare provider specialising in the distribution of medicines, pharmaceutical care, and pharmacy-based primary care services. Through trusted brands such as Rowlands Pharmacy, PHOENIX Healthcare Distribution, Numark, and others, the Group supports over 4,000 community pharmacies and directly manages 484 Rowlands branches. With 13 distribution centres across the UK, PHOENIX delivers over 250 million packs of medicines annually, ensuring a safe, accessible, and cost-effective supply chain. Working in close partnership with the NHS and healthcare professionals, over 5,500 employees support 25 million patients each year—helping people live longer, healthier lives.
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18% increase in productivity
at the Birmingham distribution depot
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7-figure financial benefit achieved
through process optimisation and waste reduction
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Lean boards
visual KPIs, and standard work systems fully embedded in daily operations