Lean Journeys: Global Stories 3rd Edition

Erica’s career reflects a strong commitment to operational excellence and team empowerment. At Innersense Organic Beauty, she has helped lead their Lean transformation — bringing structure, clarity, and continuous improvement to the organization. From optimizing operations to empowering teams, Erica’s journey is a powerful example of Lean in action within a fast-growing, mission-based company.

Ethan brings a wealth of experience in government leadership and civic innovation. As City Clerk, he plays a pivotal role in maintaining transparency, operational efficiency, and service excellence within local government. With a strong foundation in law and public service, Ethan is passionate about using Lean principles to streamline administrative processes and create greater impact for the communities he serves. Don’t miss the chance to gain valuable insights from a leader applying Lean in the public sector.

Mary is the Former Vice President of the Business Transformation Office at FORTNA, where she led large-scale improvement programs and organizational change. With deep expertise in operational excellence, strategy execution, and cross-functional leadership, Mary brings a wealth of knowledge on how to embed Lean thinking into the core of a business. She’s passionate about driving sustainable change and empowering teams to innovate from within—making her a powerful voice in the Lean and Continuous Improvement community.