Video

Behind The Scenes with NORS: A Journey of Continuous Improvement

From inefficiency to operational excellence. Discover how NORS empowered its teams, streamlined service delivery, and brought clarity and alignment to 25 branches through the KAIZEN™ methodology, driving lasting impact across the entire organization.

nors-canada

ABOUT THE COMPANY

NORS in Canada

NORS is a major multiline construction equipment dealership operating across 25 branches in Canada, including key sites in Burlington, Dartmouth, Edmonton, Mississauga, and Saint-Augustin. With over 35 years of experience in the region, NORS serves a diverse customer base through construction, agriculture, and forestry sectors — and has embarked on a bold journey of continuous improvement to align its operations, empower its teams, and deliver better service across the board.

What You’ll Learn

  • How outdated scheduling systems were replaced by smart, digital workflows

  • How 5S transformed workshops, trucks, and tool cribs into models of efficiency

  • Reduced search time, increased efficiency, and stronger customer impressions

Real insights from the leaders driving transformation at NORS

Patrick Callahan Atlantic Regional Product Support and Branch Manager, Dartmouth
Patrick Callahan Atlantic Regional Product Support and Branch Manager, Dartmouth

“We started the project by way of having a value stream analysis to have a look and see where improvements could be made. And now we’re starting to see the results of those initiatives.”

Rendell Haines Service Manager, Dartmouth
Rendell Haines Service Manager, Dartmouth

“The new service schedule program gives us a better handle and control of the systems we need to do our daily job. It gives our techs a full overview — no more notepads.”

Greg Ward Branch Manager, Moncton
Greg Ward Branch Manager, Moncton

“With 5S, everything has its place. It’s really helped reduce the time spent looking for tools and improved the environment in the shop and on the trucks.”

The Power of 5S in Practice

  • Tools and parts became easy to find with labeled storage and inventory sheets

  • Warehouses and bays became faster, cleaner, safer

  • Reduced search time, increased efficiency, and stronger customer impressions