ABOUT THE COMPANY
Philip Morris International
Philip Morris International (PMI) is a leading international tobacco company working to deliver a smoke-free future, with a presence in more than 180 markets. Over the last decade, it has been repositioning its business around smoke-free products, such as IQOS heated tobacco and ZYN nicotine pouches, for adults who would otherwise continue to smoke.
ABOUT THE guest
Carolyn Lum
Carolyn Lum is Vice President of Operational Excellence at Philip Morris International, where she leads the development of an operational excellence culture across operations functions, including procurement, supply chain and manufacturing engineering. Her journey in operational excellence began at a GM and Toyota joint venture, an experience she describes as life-changing, and her approach to continuous improvement is known for being pragmatic and customer-centric.
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