Remembering Masaaki Imai with Borja Iglesias

Borja Iglesias is Senior Partner at Kaizen Institute Western Europe, working with organisations in Spain. Shaped by personal encounters with Masaaki Imai, he sees continuous improvement as a matter of culture, behaviours, respect for people and the humility to keep learning, rather than tools or reports. He also applies KAIZEN™ principles beyond operations, including to sales, advocating that commercial teams be managed with the same discipline and measurement as operations to achieve predictable growth.