The Business Services will have to change their operations model, ensuring that the most talented people deliver the best, fastest, and most efficient solutions perfectly adjusted to the needs of the business units. To do this, we have developed a Model of Excellence that enables the development of customer-oriented, efficient, and agile teams based on the following pillars:
- Process efficiency: reduction of process lead time and productivity improvement
- Team proficiency: development of teams and autonomous leaders
- Customer centricity: customer experience improvement
- Service innovation: redefinition of the organization structure