Remembering Masaaki Imai with Maureen Balsters

Maureen Balsters is a former Senior Executive at Kaizen Institute. Meeting Masaaki Imai marked a personal turning point that reshaped her approach to change, and she has focused on embedding KAIZEN™ as an organisational culture, expanding it beyond manufacturing into sales, marketing and R&D, with a strong emphasis on customer focus as a driver of growth and profitability.