Achieve sustainable revenue growth by optimizing commercial strategy and execution
AudienceMarketing and sales teams
Hours of training16 hours
FormatIn-company
OUR SALES & MARKETING TRAINING
Build marketing and sales teams that attract, convert, and retain customers
Challenges faced
Organizations often struggle to achieve predictable revenue growth. Marketing and sales activities are poorly aligned, conversion rates remain low, customer retention is inconsistent, and commercial investments fail to deliver their expected return.
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This training addresses the commercial strategy, digital, acquisition and operational gaps that limit marketing and sales performance and prevent organizations from growing revenue consistently, including:
Commercial growth that is inconsistent and difficult to sustain, with marketing and sales activities failing to deliver the expected business results.
Marketing strategies that lack clear market segmentation, customer insight, and a differentiated value proposition, generating limited commercial impact.
Digital presence that is inconsistent, poorly optimized, and disconnected from commercial objectives.
Lead acquisition processes that rely on individual initiative rather than structured, scalable systems, resulting in an unpredictable pipeline and dependence on a few top performers.
Low or inconsistent sales conversion rates, with no structured process to qualify, progress, and close opportunities.
Marketing and sales teams that operate in silos, with misaligned metrics, poor handoffs, and limited visibility of pipeline and customer performance.
Customer retention managed reactively rather than through structured loyalty and customer engagement programs.
Topics covered
Participants leave with the skills to apply commercial excellence principles across strategy, marketing, and sales to strengthen customer acquisition, conversion, retention, and sustainable revenue growth.
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Build commercial excellence through the KAIZEN™ Marketing & Sales model, strengthening commercial strategy, marketing, sales, and team performance to achieve sustainable revenue growth:
Introduction to the KAIZEN™ Marketing & Sales model: Understand the KAIZEN™ framework for building commercial excellence by integrating strategy, marketing, sales, and continuous improvement.
Commercial strategy: Define growth priorities, target markets, value proposition, and commercial organization to build a strong foundation for sustainable business growth.
Marketing excellence: Strengthen marketing planning, digital presence, lead generation, and customer engagement to increase marketing effectiveness and generate qualified demand.
Sales excellence: Improve sales execution, customer acquisition, conversion, and retention through structured commercial processes and value-based selling.
KAIZEN™ foundations: Understand the cross-functional management practices that underpin the KAIZEN™ Marketing & Sales model, including Daily KAIZEN™, Voice of the Customer (VOC), CRM, and incentive models.
Course learnings
Participants develop practical capabilities to define commercial growth strategies, improve marketing and sales performance, increase commercial team productivity, and build lasting customer relationships.
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Participants leave with the capabilities to strengthen commercial strategy, improve marketing and sales performance, and build the management practices needed to achieve sustainable revenue growth. Key learnings include:
Define commercial growth priorities, target markets, and value propositions that support sustainable business growth.
Strengthen marketing performance by improving digital presence, lead generation processes, and customer engagement.
Improve sales performance through structured customer acquisition, value-based selling, higher conversion, and customer retention.
Apply Daily KAIZEN™, Voice of the Customer (VOC), CRM, and incentive models to strengthen commercial management and team performance.
Optimize commercial processes to improve productivity, collaboration, and commercial execution.
Measure commercial performance and prioritize improvement actions using structured performance management practices.
IMPACT
Expected improvements after the course
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More qualified leads
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Higher sales conversion and customer retention
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Higher commercial productivity
CERTIFICATION EXCELLENCE
KAIZEN™ Training Certification
Kaizen Institute certification recognizes the successful completion of each training program and validates the participant’s knowledge and practical capability. Depending on the program, certification involves:
Completion of the required training sessions
Successful completion of the certification exam
Completion of a practical improvement project
TRAINING FOR YOUR TEAM’S NEEDS
From skills to systems
More than knowledge, start building team capabilities that deliver
Sales operations excellence is the systematic improvement of the processes, management practices, and performance systems that support sales teams. It focuses on standardizing commercial processes, improving visibility, increasing productivity, and creating a structured approach to customer acquisition, conversion, and retention. The goal is to build a scalable, predictable sales organization that delivers sustainable revenue growth.
This training is designed for any team or group of professionals from the same organization who play a role in, or whose work relates to, its subject. The content is tailored to the group’s context and experience level, so the whole team builds a shared capability it can apply immediately.
Yes. The training is delivered in-company and tailored to your organization’s processes, practices, and typical challenges. The program is aligned with your organization’s reality, priorities, and team structures, enabling teams to apply the concepts and methodologies directly to their work environment.
Sales & Marketing Training is the ideal training for organizations looking to accelerate sustainable sales growth. The content is tailored to your organization’s priorities, whether the focus is improving marketing effectiveness, generating more qualified leads, increasing sales conversion, strengthening customer retention, or improving commercial team productivity. Our specialists can help adapt the learning journey to your specific business needs.
Commercial excellence is the systematic improvement of commercial strategy, marketing, sales, and customer management to achieve sustainable revenue growth. Traditional sales training focuses on developing individual selling skills, while commercial excellence strengthens the processes, management practices, and continuous improvement culture that enable consistent, scalable commercial performance.
The training covers marketing foundations (marketing funnel, marketing plan, value proposition, CRM), digital presence improvement (SEO, GEO, UX, e-commerce, organic social media), lead acquisition (paid digital advertising, proactive prospecting, communities), and process and team optimization (Daily KAIZEN™, process optimization, marketing analytics). The program integrates both the strategic and operational dimensions of marketing, connecting commercial strategy to daily team execution.
Lean applies to sales and marketing by improving the way commercial work is planned, managed, and executed. It focuses on eliminating waste, standardizing processes, improving team collaboration, and using data to drive better decisions and continuous improvement. In practice, lean helps organizations improve lead generation, increase conversion, strengthen customer retention, and build more productive and consistent commercial teams.
No formal prerequisites are required. The training is adapted to the group’s knowledge and experience, from teams with limited background in the topic to more experienced professionals looking to strengthen their capabilities. Familiarity with the processes involved is beneficial but not essential, as the program progresses from foundational concepts to more advanced applications.
Yes. The in-company format is designed to train teams, not individuals. Typically, each group includes up to 12 participants to maximize interaction, practical application, and coaching effectiveness. However, programs can scale across multiple groups, departments, or sites using parallel cohorts or scaling methods adapted to large organizations.
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